Phoenix House is a small, privately owned Residential Home situated in the village of Sandycroft. It is located in a residential area and is very much part of the community.

We are registered with the Care  Inspectorate Wales for twenty-three male  and female residents and provide care for the physical, emotional and psychological needs of the elderly with mental health problems. Our normal age range is from 65 onwards. 

 Phoenix House caters for the elderly with varying types of Dementia and other mental illness and specialises in developing management programmes for each ‘individual.’ Each resident is offered twenty-four-hour care by experienced and caring staff.

As a Residential Home, Phoenix House does not provide Nursing Care. However, District Nurses provide any domiciliary nursing attention required.

Long Term Care

Phoenix House provides 24 hour residential care for elderly people who are diagnosed with Dementia and other forms of mental illness. 

Our Dementia care is provided by appropriately qualified and dedicated teams in an environment personally adapted to each Resident’s needs.

 A person centred care plan is devised for each individual resident which reflects their care needs, interests and covers both physical and emotional abilities.

Our staff members are provided with on-going opportunities for learning and development to ensure that the care they give is not only the kindest possible, but is also delivered from a sound, professional knowledge base.

Respite Care

At Phoenix House  we also provide Respite care for people who may require short or a temporary stay. 

There are different types of respite care available depending on your care needs and the length of stay can vary from a few days to several weeks or months.

The residents in Phoenix House receive professional care delivered with respect, in a friendly, homely and compassionate environment, where quality of life is imperative.


Phoenix House provides comprehensive Day Care. Normal Day Care hours are from 9am to 5pm seven days a week. However, arrangements can be made if clients need to come in earlier or leave later.

The Basic Day Care Package includes:

Breakfast and lunch.

 (evening meal by arrangement)

A home cooked varied menu is provided, catering for all tastes and special diets.

In-house entertainment

Activities suited to individuals

Bathing service on request

Other services available, not included in the Basic Day Care package are:

Collection and drop off service

Laundry service

Visiting hairdresser and chiropodist

Daily trips

Escort service for hospital / doctor’s appointments

What our families are saying

May I take this opportunity to offer our profound and grateful thanks for your loving kindness and care for mum

Reverend P Walsh 

Mum enjoys her food and there are always lovely smells coming from the kitchen when I visit

Mrs S Kinnair 

All the staff always offer to help in any way they can

Mr M Cooper 

The cleanliness is one of the things I am most impressed with 

Mrs D King 

Comments received on our feedback survey