Lloyds Bank. 2 The Highway, Hawarden, Deeside, CH5 3DE

Tel: 08453000000 – Open Mon-Fri 9am-4pm

• Barclays Bank. 10 Station Road, Queensferry, CH5 1SX

Tel: 08457555555 – Open Mon-Fri 9.30am – 4.30pm

• HSBC. 37 Chester Road West, Shotton, Deeside, CH5 1DE

Tel: 08457404404 – Open Mon, Wed, Thur, Fri 9am-5pm, Tue 9.30am- 5pm.

• Natwest. 15 Chester Road West, Shotton, CH5 1DF

Tel: 08453019769 – Mon-Fri 9.30 am – 5pm, Sat 9am – 12.30pm

A little further afield in Chester are the following banks:

• Royal Bank of Scotland

• Santander

• Virgin Money

• Skipton Building Society


• Britannia Building Society

• Nationwide

Post Office 

The closest Post Office to Phoenix House is on Phoenix Street its self:

Sandycroft Post Office

Phoenix Street



Tel: 01244 531129

Monday & Tuesday 9am – 5pm, Thursday & Friday 9am – 5pm

Any letters and parcels can be both received and sent through the office at Phoenix House. Anything received will be delivered to you the same day.

Bus Information

There is a bus stop directly outside of Phoenix House. As bus time tables are constantly updated and changed please ring 0871 200 2233 for current up to date bus times and routes.

Taxi and Chaperone Service


There are numerous taxi firms within the locality of Phoenix House. Two of the closest Taxi firms are:

• AAA Cars & Mini Buses, 2 Lindsey Cottages, Sandycroft, CH52QG – 01244539737

• Deeside Cars, 37b Station Road, Queensferry, CH51SU – 01244816606

A further list can be requested from the office should one be required.

Transport to and from NHS appointments can be organised when requested, by Phoenix House through the NHS transport service.

Chaperone Services/ Phoenix House Assisted Transport

Chaperone services are available on request, this service will be carried out using Phoenix Houses company car and the chaperone and drivers will be part of our employed team. This service can be booked through the office. It should be noted that there are additional charges for this service.

General Practitioner

Queensferry Medical Centre, Pierce St, Queensferry, Deeside CH5 1SY

Tel: 01244 813340

Phoenix house has a good working  relationship with its local GP`s at Queensferry Medical Centre. The team of GP’s based there have a great understanding of dementia. 

Dr Peter Zigo provides a weekly Doctor`s round at Phoenix House every Wednesday which enables us to offer a high standard of preventative care. In addition to the weekly Doctor`s round, if or when a GP is required, either by request or when a staff member deems necessary, a GP is will visit around their daily Clinic times. 

Out of hours’ services are available should they be required.

District Nurses

As Phoenix House is a residential home, we are not able to undertake nursing procedures. Phoenix House has a good working relationship with the Community District Nurse team who are based at Queensferry Medical Centre. They are happy to come and visit any individual, should it be required.